After this incident, I was contacted by the owner Alberto via Yelp and we have had many discussions about what happened. He took my feedback and has assured me that the scheduling issues have been rectified and are no longer an issue. Though I have not had a need for HVAC services recently. Based on my pleasant interaction with an owner of a business that cares. I would definitely give HVAC Service Heating & Air Conditioning a second chance.
"I purchased a mobile home recently and the electrical was a mess. One of the circuits was down and the previous owner had wired the breaker box very strange. One outlet (on a working circuit) had an electrical fire that destroyed it. I'm a DIY guy but I haven't done much with electric before so I asked for a quote on this website. Todd called me within the hour, and we set an appointment for 2 days later. He was on time to the appointment and was able to diagnose the problem AND fix my destroyed outlet within 10 minutes (I already had a new outlet ready to be installed). What's more, he didn't even charge me for it, just said that when I was ready to fix my circuit to give him a call (I'm redoing all the plumbing right now). Todd deserves 6 stars. He is an expert at what he does, he's friendly, he's reasonable, and he's fast. Don't hesitate to contact him. I wish more technical professionals were like him."